Projects

Here's a look at my work. I help companies understand their users through data. See how I use data to help build better products.

User Research

How I built a fine-tuned AI-Powered Sentiment Dashboard with Azure, Power Automate and Power BI

In the lottery, gambling, and betting industry, customer feedback is very valuable. If our customers have any trouble with our products or services, they can easily switch to another company. To understand our customers' pain points, we check our social media channels, websites, and inboxes daily. Product managers want to learn about each issue promptly, and if an issue is fixable, they want to address it immediately because it can reduce the revenue and impact customer happiness.

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More projects coming soon!
I'm currently documenting additional case studies to showcase here.